Terms of Service for Our Services

Last updated: October 6, 2026

These Terms of Service ("Terms") govern your access to and use of the website, products, and services provided by Novatrix Digital ("Novatrix Digital", "we", "us", or "our"). By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

1. Services

Novatrix Digital provides custom website design and development, Shopify store design and development, web applications, search engine optimization (SEO), generative engine optimization (GEO), and website management services. The specific scope, deliverables, fees, and timelines for any engagement will be set out in a separate proposal, quote, or service agreement between you and us. In the event of a conflict, that signed agreement takes precedence over these Terms.

2. Quotes, Engagement & Plans

Projects are quoted individually. A quote is valid for the period stated on it, and work begins once you accept it in writing. Ongoing services such as website management may be offered on a recurring plan basis. Unless otherwise agreed in writing, plans renew automatically each billing period. We tell you the price and billing period of a plan before it starts, and we will give you notice before any price change takes effect.

Cancelling a plan: you can cancel a recurring plan at any time by emailing contact@novatrixdigital.com; no call or meeting is needed. Cancellation takes effect at the end of the current billing period, or after the notice period in your service agreement if one applies, and we will confirm it in writing. After cancellation, we will hand over any access, files, and credentials that belong to you.

3. Client Responsibilities

Provide accurate, complete, and timely information, content, and materials needed to perform the services.
Obtain all rights, licenses, and permissions for any content you supply to us.
Review and respond to deliverables and requests for approval within a reasonable time.
Maintain the confidentiality of any account credentials we provide to you.
Use the services in compliance with all applicable laws and these Terms.

4. Fees & Payment

Fees are due as specified in your applicable proposal or service agreement. Unless stated otherwise, invoices are payable within the period indicated on the invoice. We reserve the right to suspend or limit services for accounts with overdue balances. Late payments may incur reasonable interest or administrative charges where permitted by law.

5. Intellectual Property

Upon full payment of all applicable fees, the client owns the final deliverables created specifically for them, except for any third-party components, open-source software, and our pre-existing tools, frameworks, and know-how, which remain the property of their respective owners or of Novatrix Digital. We retain the right to display non-confidential aspects of completed work in our portfolio unless otherwise agreed in writing.

6. Third-Party Services

Our services may rely on third-party platforms (such as Shopify), hosting providers, domain registrars, apps, and software. Your use of those services is subject to their own terms. Unless agreed otherwise, any platform subscriptions, app charges, theme licences, and transaction fees are billed to and paid by you directly. We are not responsible for the acts, omissions, pricing, or availability of third-party providers.

6A. AI-Assisted Work

We use AI-accelerated tools and techniques to help research, design, develop, and test our work. All deliverables are reviewed by our team before they are delivered to you, and remain subject to these Terms in the same way as any other work we produce.

6B. SEO & GEO Results

Search engines and AI assistants decide their own rankings, answers, and recommendations, and they change how they work without notice. We apply recognized SEO and GEO practices to improve your visibility, but we cannot and do not guarantee any specific ranking, position, traffic level, or mention in any search engine or AI-generated answer.

7. Warranties & Disclaimers

We provide our services with reasonable skill and care. Except as expressly stated, our website and services are provided "as is" and "as available" without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the services will be uninterrupted or error-free.

8. Limitation of Liability

To the maximum extent permitted by law, Novatrix Digital shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business, arising out of or related to your use of our website or services. Our total aggregate liability for any claim shall not exceed the amount paid by you to us for the services giving rise to the claim during the three (3) months preceding the event.

9. Indemnification

You agree to indemnify and hold harmless Novatrix Digital from any claims, damages, losses, and expenses arising from content you provide, your use of the services, or your breach of these Terms.

10. Termination

Either party may terminate an engagement in accordance with the terms of the applicable service agreement. We may suspend or terminate access to our services immediately if you breach these Terms. Upon termination, any fees accrued up to the termination date remain payable.

11. Governing Law

These Terms are governed by and construed in accordance with the laws applicable at Novatrix Digital's principal place of business, without regard to conflict-of-law principles. Any disputes shall be subject to the exclusive jurisdiction of the competent courts in that location, unless otherwise required by mandatory local law.

12. Portfolio Feature & Promotional Discount

From time to time we may offer a discount on our fees in exchange for your consent to feature your completed website and project in our portfolio and other promotional materials. This is entirely optional, and declining has no effect on the quality of the services you receive.

If you accept such an offer, you grant Novatrix Digital a non-exclusive, royalty-free licence to display your business name, logo, screenshots, a link to your website, and a general description of the work for promotional purposes. You confirm that you have the right to grant this licence and that the materials do not infringe the rights of any third party.

You may withdraw your consent and request removal of your project from our portfolio at any time by contacting us; we will action the removal from materials within our control within a reasonable period. Withdrawal applies on a forward-looking basis and does not require us to recall materials already distributed or cached by third parties. Any discount granted in exchange for the feature applies to the agreed billing periods only; where consent is withdrawn, we may adjust or discontinue the related discount for future periods as set out in your service agreement. Removal of a project does not entitle you to a refund of discounts already applied.

13. Changes to These Terms

We may revise these Terms from time to time. The "Last updated" date reflects the most recent version. Continued use of our website or services after changes take effect constitutes acceptance of the revised Terms.

14. Contact Us

Questions about these Terms can be sent to contact@novatrixdigital.com.

These Terms of Service are provided as general information and do not constitute legal advice. We recommend having them reviewed by qualified legal counsel to ensure they meet the specific requirements that apply to your business and jurisdiction.