Services / Website Management & Support

Website Management & Maintenance

We keep your live site healthy, secure, and up to date, so you can focus on running your business.

In short: Novatrix Digital looks after live websites and Shopify stores so they stay secure, fast, and up to date. Management plans cover software updates, security patching and monitoring, content changes on request, backups where your host allows, and direct support from our engineers, with response times defined in our Service Level Agreement. We can also take over a site someone else built.

What's included

  • Ongoing maintenance and updates: Software, framework, theme, and dependency updates done carefully.
  • Security patching and monitoring: Applying security fixes and watching for problems.
  • Content changes on request: Text, images, products, and page updates handled for you.
  • Backups where your host allows: Help configuring regular backups and restoring them if something goes wrong.
  • Direct engineer support: You talk to the engineers who work on your site, with response times set out in our SLA.

Who it's for

  • Businesses without an in-house developer.
  • Owners of a site or store built by someone who is no longer available.
  • Shopify merchants who want help with themes, apps, and changes.
  • Anyone who wants a dependable person to call when something breaks.

Website maintenance: what we look after

Website maintenance is ongoing work, not a one-off task: software and theme updates, security patches, monitoring, backups where your host allows, bug fixes, content changes, and performance and SEO upkeep. We do it for websites and Shopify stores, whether we built them or someone else did, and you talk directly to the engineers who work on your site. Our guide to what website maintenance includes explains each part.

How it works

  1. Discovery and quote: we learn about your business and goals, then send a clear, tailored quote.
  2. Design: we design around your brand and your customers, and refine it with you.
  3. Build: we build with modern technology and AI-accelerated workflows, reviewed and tested by our engineers.
  4. Launch and grow: we launch with SEO and GEO in place, then keep improving and supporting it.

Pricing

Every project is quoted individually; there are no fixed packages. Tell us what you need and we'll reply with a clear quote, free and with no commitment.

Frequently asked questions

What does website maintenance include?

Updates, security patching, monitoring, backups where the host allows, bug fixes, content changes, and performance and SEO upkeep. Our guide on website maintenance explains each part.

Can you take over a website someone else built?

Yes. We can review an existing website or Shopify store, fix urgent issues, and then look after it on an ongoing basis.

How fast do you respond to problems?

Our Service Level Agreement sets target response times by priority during business hours, from within 2 hours for a site that is down to within 2 business days for general requests.

How do I cancel a management plan?

Email us at contact@novatrixdigital.com. Cancellation follows the notice period in your service agreement.

Ready to talk about your project? Get a free, no-commitment quote.

Request a Quote

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